GETTING HELP

Whether you are a new to online learning or an experienced student, you may need help with technology, administration, or academics from time to time. No matter what kind of help you need, we are there for you.

Academics

If you need help with the course you are taking, your first contact should be your instructor. In addition other resources are available. Some are listed below.

Administration

If you need help with your application process, admission status, registration, course schedules, tuition and fee assessment, financial aid, or other administrative matters, the following resources are available for you.

Technology

Net ID, E-mail, and Networking: The Iowa State Information Technology Services (ITS) provides specific web-based on-demand help for all of your IT needs. In addition, the ITS Solutions Center can be contacted by phone (515-294-4000) or email (solution@iastate.edu). (The Solutions Center is located in Parks Library and is open for walk-in help.) Student resources for some specific items of interest for online courses are listed below. See the ITS site referenced above for a more comprehensive list of resources.